These are the general terms and conditions of:
FrikUnik – Lies Boonen
Oude Mechelsebaan 125
3200 Aarschot (BE)
VAT BE1003846169
FrikUnik offers coaching, workshops and facilitations within the field of mindset work and bodywork, focusing on awareness, personal development and change, mental health and goal achievement, in the broadest sense. Sessions can take place physically or online, individually or in groups, for individuals or for companies.
Coach: Lies Boonen – FrikUnik.
Client: the (legal) person who uses the services of Lies Boonen – FrikUnik.
Services: all work commissioned and/or resulting from and directly related to the assignment in the broadest sense of the word.
Offer: any proposal for services to individuals and companies.
Agreement: any agreement reached between the Client and Coach as a result of an offer concerning the services to be provided by Coach on behalf of the Client.
These general terms and conditions apply to all services offered or provided by the Coach to the Client. These terms and conditions form an integral part of the agreement between Coach and Client.
By signing an agreement, confirming the order of a service, making use of a service or accepting the invoice, the Client acknowledges having taken note of and agreeing to these terms and conditions.
They may be deviated from in exceptional cases at the request of the Client. Deviations shall be laid down in writing by mutual agreement. These general terms and conditions also apply to additional orders and follow-up orders.
Each offer is valid for up to 14 days, unless explicitly stated otherwise. Acceptance of the offer by the Client after the stated period has no binding terms for the Coach. Any offer made by the Coach is non-binding. The Coach reserves the right to refuse assignments and orders.
Any agreement between Client and Coach is concluded by mutual agreement. Any order or confirmation of an order by the Client, binds the Client. If required, the Coach will make a written copy of the agreement, which the Client will return signed or confirm by e-mail before the assignment begins. In the case of “open enrolment”, the agreement comes into effect when the Client fills in the registration or application form provided for this purpose. The Coach confirms appointments to the Client by e-mail, via Instagram, SMS or Whatsapp.
The price stated in the offer only applies to the assignment mentioned in the offer. Offers and quotations do not automatically apply to future assignments. All our prices are exempt from VAT according to the Belgian VAT exemption scheme for small businesses.
The Coach executes the agreement to the best of her ability and insight. In doing so, the Coach acts with integrity and puts the Client’s interests first. The Coach has a best-efforts obligation with regard to performance of the agreement and cannot therefore be held to a result obligation.
The Client shall ensure that all data which the Coach indicates are necessary or which the Client should reasonably understand are necessary for the execution of the agreement are supplied to the Coach in good time. If the data required for the execution of the agreement are not supplied to the Coach in good time, the Coach is entitled to suspend the execution of the agreement and/or charge the Client for the extra costs resulting from the delay at the usual rates.
If and to the extent required for the proper execution of the agreement, the Coach is entitled to have certain work performed by third parties.
The Client is responsible for their own well-being and decisions. The Coach offers guidance and support, but the Client always remains responsible for the choices the make, both during and after the coaching, workshop or facilitation. Principles here are that the Coach acts with integrity and that the Client’s interests are central.
The Coach cannot guarantee specific results in this process. The effectiveness of the process depends on the active participation of the Client and the willingness of the Client to apply the intended awareness and change to their personal situations as they choose.
All information shared between the Coach and the Client during or in the context of coaching sessions, workshops and facilitations will be kept confidential and used only for the execution of the agreement. The duty of confidentiality may be waived if clear agreements have been made between the Client and the Coach. In case of termination of the agreement, for whatever reason, the duty of confidentiality remains in place. The Coach will not share personal information without the explicit consent of the Client, unless there is a legal obligation or the risk of serious injury or damage.
By entering into the agreement and consequently agreeing to the general terms and conditions, the Client agrees to the Coach’s privacy statement, which explains how personal data is collected, stored and used in accordance with applicable privacy legislation.
All products and materials developed and provided by the Coach, including but not limited to workbooks, exercises, assignments, e-books, informative PDFs, recordings and so on, are intended for the Client’s exclusive use. No products may be modified, copied, reproduced, disclosed or disclosed to third parties by the Client without the Coach’s express written consent.
Subject to the Coach’s express permission, relevant products may be shared with clear source attribution. The products and materials developed remain the Coach’s property, and the Coach has a permanent right of attribution. Under no circumstances is the Client permitted to sell the Coach’s materials to third parties.
The duration and frequency of coaching sessions, workshops and facilitations are determined jointly by the Coach and the Client (and recorded in writing). This agreement can be amended, terminated or extended at any time by mutual agreement by both parties.
The agreement ends automatically with immediate effect:
Termination of the agreement is separate from the financial obligation to be met.
The agreement signed by the Client shall remain in force on the understanding that the services to be provided by the Coach must be taken up within one year of the agreement. If this term is exceeded, no refund will be made for services not taken up.
Payment must be made within 14 days of the invoice date, in the manner indicated by the Coach in the currency in which it was invoiced. If international payments incur any additional charges (including currency conversion charges, bank transfer charges or other charges levied by intermediaries and banks), these charges shall be payable by the Client.
Any objections regarding the services/invoice must be made in writing to the Coach within two weeks of receipt of the invoice, giving reasons. In the absence of any timely protest, the services/invoices are definitively accepted and payment is due.
After the expiry of 14 days from the invoice date, the Client will be in default and the Coach reserves the right to stop the execution of the agreement with immediate effect. From that time onwards, the Client will also be liable for interest on the outstanding amount at the rate of 1% per month from the invoice date. In addition, a special lump sum compensation of 15% of the total invoice amount will be due. For the purpose of calculating the interest, each month started shall be considered a full month.
In the event of discontinuation, dissolution and liquidation, bankruptcy or judicial reorganisation of the Client, the Coach’s claims and the Client’s obligations to the Coach shall be immediately due and payable.
Rescheduling an appointment in good time is possible by telephone or e-mail. Appointments for 1-on-1 sessions within a package or long-term programme can only be rescheduled in case of illness or holidays. If a session is rescheduled for other reasons, the missed session will be cancelled.
If rescheduling is done within 24 hours before the session, 50% of the amount will be charged or the session will be cancelled. The Client is obliged to pay this charge. Appointments rescheduled before this time and subject to valid reasons will not be charged.
In case of no-show (failure to show up without notice), the full price of the scheduled session will be charged. If the Client fails to appear at an introductory session, the costs for this session will be charged and the Client is obliged to pay them. These amount to a one-off fee of €75.
The Coach is entitled to reschedule or cancel appointments if she cannot properly fulfil the agreement.
The Client may cancel participation in, or the order for coaching, workshop or facilitation in writing or by e-mail, subject to payment of a compensation of 15% of the agreed price. If a session, workshop or facilitation is cancelled less than 5 working days before its start, the Client is obliged to pay 100% of the agreed amount.
The Coach has the right to refuse a Client and cancel coaching, workshops or facilitations, without giving reasons. The Coach confirms the cancellation or refusal by e-mail and in that case refunds 100% of the amount paid by the Client up to that point, thereby terminating the agreement without further obligations or claims on either side.
The Coach is not liable for any damage (direct or indirect) arising from or resulting from the actions or decisions taken as a result of or during a coaching session, trajectory, workshop or facilitation assignment, unless in the event of intent or gross negligence on the part of the Coach. The Client remains at all times responsible for his/her own choices, actions and results.
The Coach is not liable for any adverse consequences and damage whatsoever resulting from
The Coach’s liability for damage is in any event limited to the amount of the agreed assignment, i.e. the amount the Client would have paid if the assignment had been carried out in full. However, Coach shall never be liable for delays in the performance of the agreed services. Any liability for trading loss or loss of profit is further expressly excluded.
In the event of force majeure, the Coach is not obliged to fulfil her obligations under the agreement. Force majeure means situations such as, for example, strikes, public unrest, administrative measures and other unexpected events over which the Coach has no control or which the Coach could not reasonably have foreseen or avoided.
In case of force majeure, the Coach will inform the Client of the problem as soon as possible and propose a reasonable, alternative solution. If, due to force majeure, it proves impossible for the Coach to fulfil the undertakings made, the agreement will be revised or dissolved by mutual agreement. Where appropriate, the Client may be eligible for a refund of amounts already paid for services not provided, or for a replacement session, workshop or facilitation, depending on the situation.
Under no circumstances will the Coach be liable for any damages arising from the force majeure situation. The Client is not entitled to compensation in case of force majeure.
Any complaint regarding a delivered service (session, workshop, facilitation) should be submitted to the Coach in writing or by e-mail within two weeks of the delivery of the service. When submitting a complaint, the Client will receive a reasonable response as soon as possible.
The Coach will of course make every effort to work with the Customer to resolve the reported problem. Should this fail unexpectedly, an independent third party may be called in. That third party can be a jointly chosen mediator. The decision of this third party is then binding.
Complaints are registered and kept for three years.
These general terms and conditions are governed by Belgian law. An agreement concluded with the Coach (FrikUnik) is governed exclusively by Belgian law. General terms and conditions (or other provisions emanating from) of the Client do not apply to this agreement.
In the event of disputes, all agreements and legal acts between the Client and the Coach are governed by Belgian law. In the event of disputes regarding the execution of this agreement, only the Vredegerecht (Justice of the Peace Court) of Aarschot or the Ondernemingsrechtbank Leuven (Business Court) shall be competent to take cognisance thereof.
